1. Transaction-specific terms control

ADMFA offers different services with different risk, staffing, inventory and production commitments. For that reason, there is no single deposit percentage or refund formula that applies to every transaction. Your accepted quote, agreement, invoice, checkout, membership offer or order confirmation states the controlling reservation payment, payment schedule, cancellation and rescheduling terms for that purchase.

2. Reservation payments and deposits

A deposit or reservation payment may be required before ADMFA commits venue time, equipment, staff, production capacity or other resources. The amount may vary by service, booking date, lead time, package, risk and scope. Where the transaction documents identify a payment as non-refundable, earned upon reservation, or otherwise restricted, that disclosure controls to the extent permitted by law.

Signing an agreement without satisfying the required payment and confirmation conditions does not necessarily secure the booking.

3. Customer cancellations

Cancellation requests should be submitted in writing as soon as possible. Refund eligibility depends on the controlling agreement and may be reduced by non-refundable reservation amounts, completed labor, processing work, custom preparation, procurement, shipping, delivery, mileage, permits, third-party charges, staffing commitments, payment-processor fees where lawfully non-refundable, or other costs already incurred for the order.

Amounts already earned for completed or partially completed custom services are not automatically refundable merely because the customer no longer needs the service.

4. Rescheduling

Rescheduling is subject to written approval, availability and the applicable agreement. Moving a date may require a new quote, price adjustment, staffing change, equipment substitution, additional deposit or rescheduling fee. A requested date change is not effective until ADMFA confirms it in writing. Credits or transferred payments, when offered, apply only under the conditions stated in the written rescheduling approval.

5. Venue and event production

Venue and production bookings often cause ADMFA to reserve time, staff and equipment that cannot be sold to another customer. Late cancellations or substantial scope reductions may therefore result in loss of reservation payments and other amounts as stated in the signed agreement. Client-caused delays, access problems, overtime or event changes may result in additional charges.

6. Equipment rental and delivery

Equipment orders may involve inventory holds, preparation, testing, loading, routing, delivery, setup and staffing. Once those activities or third-party commitments begin, associated charges may be non-refundable. Returns, exchanges or substitutions do not create a refund unless approved in writing or required by law.

7. Mixing, mastering, recording, audiobook and digital/custom work

Custom audio and digital services involve labor and processing specific to the customer’s files. Once review, editing, processing, recording or production begins, fees attributable to work performed may be non-refundable. A dissatisfaction issue that falls within the accepted scope should first be handled through the revision, correction or support process stated in the service agreement rather than an automatic refund.

8. Memberships

For recurring AV Student, AV Pro and AV VIP memberships, cancellation prevents future renewals according to the checkout terms. Unless the offer states otherwise or law requires a refund, cancelling does not automatically refund a current or prior paid billing period. Access may continue through the paid term unless the account is terminated for fraud, abuse, chargeback, rights violations or another basis allowed by the membership terms.

9. ADMFA cancellation or inability to perform

If ADMFA cancels a confirmed service for reasons within ADMFA’s control and no acceptable substitute or reschedule is agreed, ADMFA will apply the remedy required by the controlling agreement and applicable law, which may include refunding amounts paid for the undelivered portion. Events outside reasonable control are handled under any force-majeure or similar provision in the applicable agreement.

10. Refund processing

Approved refunds are generally returned through the original payment channel. Square, banks and card issuers control the time required for a processed refund to appear. A refund confirmation from ADMFA means ADMFA has initiated or approved the refund; it does not control financial-institution posting time.

11. Payment disputes and chargebacks

If you believe a charge is incorrect, contact ADMFA promptly so the order, agreement, communications and payment record can be reviewed. Nothing in this policy waives a consumer right that cannot legally be waived. Fraudulent or abusive disputes may result in suspension of services or accounts and may be contested with supporting transaction records.

12. Requesting a cancellation, reschedule or refund review

Email info@admfaaudio.com and include your name, case/order number, event or service date, and the requested action. Do not send full card numbers by email.